Ellie Ware Co.
REFUND POLICY
Our Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Items marked as final sale, custom/bespoke pieces, gift cards, and worn items are not eligible for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original method of payment
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Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your email address] within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
If you have any questions about our Refund Policy, please contact us at: